Facilitative Leadership

Facilitative Leadership is a three-day program designed to provide participants with the skills to guide, motivate and engage their clients or teams in building business solutions through effective meeting facilitation. Make your meetings more organized, disciplined and far more productive. The program utilizes lecture, group interaction, real-life practice and individualized feedback/coaching.

Target Participants

• Project Managers/Consultants working in partnership with clients
• Managers or team leaders who want to drive high performance and employee engagement through effective collaboration
• Business analysts who need to understand business requirements
• Quality team leaders who are seeking team ownership
• Planners/Designers who must lead design/planning charrettes

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Program Content

• Preparation activities for working with groups and guidelines for effective meeting strategies
• Techniques for establishing your “authority” from the beginning
• Steps for keeping group participants involved and focused 
• Techniques for encouraging and validating participant input
• Techniques for gathering the right information at the right level of detail
• Tools for dealing with dysfunctional participants
• How to maintain high energy
• Practical strategies for building consensus

Outcomes

• Improved productivity and more effective use of meetings
• Enhanced leadership and management skills 
• Increase in client satisfaction
• Increased ownership and commitment to team decisions

Managing Client Relationships

Managing Client Relationships is a two-day program designed to develop employees who are in a consulting role with external customers or internal staff. The program’s objective is to give participants the skills and tools they need to excel in building successful, long-term business relationships that will allow them to better meet client needs and help you deliver on your brand.

Target Participants

• Project Managers
• Consultants (internal or external)
• Sales and marketing staff
• Account managers

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Program Content

• Defining consulting and understanding the fundamentals
• Communicating effectively
• Understanding the source of client resistance
• Establishing trust with the client
• Identifying and managing client expectations
• Managing the client relationship

Outcomes

• Operational understanding of successful consulting
  
• Knowledge of communication styles and the ability to adapt to client communication preferences
  
• Strong team leadership skills
  
• Ability to develop and manage long-term customer relationships and successfully influence those you touch
  
• Delivering on your brand
  

Increasing Your Emotional IQ 

Increasing Your Emotional IQ is a one day class that is designed to help Team Leaders gain the self-awareness needed to understand what it takes to build a high performance team that will deliver on scope, schedule and budget and can successfully execute projects both now and in the future.
Target Participants

• Project Managers
• Line Managers and Supervisors
• Business Analysts
• Senior Consultants
• Senior level staff who want to enhance their communication and leadership skills

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Program Content

• Understanding of groups and group dynamics
• Keys to unleashing personal motivation
• Recognizing the key attributes of building trust with your constituents
• The impact of personal communication styles on a team
• Practice sessions and focused feedback

Outcomes

• Individual growth in the areas of verbal communication, persuasive skills and the ability to establish trust
• Improved team and individual performance
• Reduction of project team resistance
• A team with a shared vision, shared values and shared trust
• Improved self-awareness and ability to have greater impact